Privacy Policy
Effective Date: August 24, 2026 | Last Updated: August 24, 2026
1. Who We Are
This Privacy Policy explains how Anima Space, founded by Prashanthi Simon, collects, uses, stores, discloses, and protects personal data when you visit our website, submit an enquiry or booking request, communicate via phone, email, or WhatsApp, or participate in online or in-person psychological and coaching services.
Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act), Anima Space acts as a Data Fiduciary. For persons under 18 years of age (“children” under the Act), the parent or lawful guardian is recognised as the relevant Data Principal.
2. What This Policy Covers
This policy applies to data collected through website contact and booking forms, phone calls, WhatsApp messages, emails, and online video sessions.
It does not replace specific clinical informed-consent agreements provided prior to commencing therapy or counselling. Third-party platforms (such as Google Meet and WhatsApp) operate under their respective independent privacy terms.
3. Information We Collect
| Context | Data Collected | Purpose |
|---|---|---|
| Contact Form | Name, email, phone, area of interest, message | To respond to queries and evaluate preliminary support options. |
| Booking Request | First name, last name, email, phone, service, date, time, mode, message | To schedule consultations and confirm appointment details. |
| Direct Comms | WhatsApp chats, telephone communications, emails | To coordinate sessions, answer questions, and provide client support. |
| Technical Data | IP address, browser type, device details, page views | For site performance, security, and spam prevention. |
Note: We do not store credit card or banking details directly on our website.
4. Children & Adolescent Information
Anima Space provides psychological support for children, adolescents, and adults. For individuals under 18 years of age:
- Enquiries and booking requests must be submitted by a parent or lawful guardian.
- We will not use children's data for behavioural tracking, commercial profiling, or targeted advertising.
- Confidentiality and session sharing with parents are balanced in accordance with clinical best practices and safeguarding standards.
5. Limits of Confidentiality
Confidentiality is a cornerstone of our practice. However, under law and professional ethical codes, exceptions apply when:
- There is a serious, imminent risk of harm to the client or another person.
- There are child protection or suspected abuse safeguarding concerns.
- Disclosure is mandated by a court order or lawful statutory authority.
6. Your Rights & Grievance Redressal
Under the DPDP Act 2023, you have the right to request access, correction, updating, or erasure of your personal data, as well as the right to withdraw consent or register a grievance.
Grievance Contact: Prashanthi Simon, Founder & Lead Psychologist
Email: animaspace9@gmail.com (Subject: Privacy Request — Anima Space)
Response Timeline: Acknowledgement within 48 hours; resolution within 30 days.
